Frequently Asked
Questions
Questions
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Fees
Transactions & Wallet
- How do I fund my wallet?
- Can I use the account number for payments?
- How do I perform withdrawal transactions?
- Do you offer free POS terminals?
- How can I resolve approved withdrawals not reconciled to my wallet?
- How do I perform withdrawal on the App?
- How do I transfer on the App?
- What do I do if I have a Chargeback situation?
- How do I resolve Dstv, Gotv, Startimes issues?
- How do I get my token after paying for PHCN?
Terminals (POS)
- What is Terminal ID?
- Do you offer free POS terminals?
- How do I get my POS mapped?
- How do I know if my POS is mapped?
- What do I do if my POS is showing Routing Error?
- How do I know my terminal Manufacturer?
- How can I print my End OF DAY Transactions on my POS?
- POS issues and resolution
- POS shows: MENU LOCK, BROWSE, ADVANCE, TEST