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Frequently Asked



How can I resolve approved withdrawals not reconciled to my wallet?

  • •   Click on the Support Icon
  • •   Select “Cash Withdrawal”
  • •   Click on “My wallet hasn’t been credited for a successful POS transaction”
  • •   Fill the details and ensure you input the RRN
  • •   Click on “Submit Issue”

Once you click submit, the issue has been logged and resolution takes 72 working hours.